1. General

1.1 These Platform Terms and Conditions (“Terms”) govern your access to and use of Oxofly, an AI-powered outbound sales and engagement platform (the “Platform” and “Services”).

1.2 Oxofly is a product owned and operated by Volopay Co Pte. Ltd., a company incorporated in Singapore (“Company”, “we”, “us”). All customer contracts for Oxofly Services are entered into with Volopay Co Pte. Ltd.

1.3 These Terms apply to:

(a) the Oxofly website(s) and pages linking to these Terms (the “Website”); and

(b) the Oxofly software platform, applications, APIs, and related services.

1.4 By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree, you must stop using the Services immediately.

1.5 Additional terms may apply to specific features, integrations, usage limits, beta features, or pricing plans and are incorporated by reference when presented.

2. Eligibility

2.1 To use the Services, you must:

(a) be at least 18 years of age; and

(b) have the legal capacity to enter into these Terms; or

(c) if acting on behalf of an entity, have authority to bind that entity.

2.2 You represent and warrant that you meet these eligibility requirements.

2.3 We reserve the right to restrict or deny access to the Services where required by law or where your use poses legal, security, or operational risk.

3. Acceptance and Updates to Terms

3.1 These Terms form a legally binding agreement between you and the Company.

3.2 We may amend or update these Terms from time to time to reflect product, legal, or regulatory changes.

3.3 Updated Terms will be effective upon posting on the Website or Platform unless stated otherwise.

3.4 Continued use of the Services constitutes acceptance of the updated Terms.

4. Account Registration and Security

4.1 You may be required to register an account (“Account”) to access the Services.

4.2 You must provide accurate and up-to-date information and safeguard your login credentials.

4.3 You are responsible for all activities conducted through your Account.

4.4 You must notify us promptly of any unauthorized access or suspected security breach.

5. Roles, Permissions, and Authorized Users

5.1 The Platform may support multiple user roles, including administrative roles.

5.2 You are responsible for ensuring all Authorized Users comply with these Terms.

5.3 You remain liable for all actions taken under your Account.

6. Customer Data and Submitted Content

6.1 “Customer Data” includes all data, content, contacts, prospect information, messages, scripts, outcomes, responses, and materials uploaded, generated, or processed through the Services.

6.2 You represent and warrant that:

(a) you have lawful rights and permissions to provide Customer Data;

(b) your use of Customer Data complies with applicable laws, including data protection, marketing, and communications laws; and

(c) Customer Data is accurate and not misleading.

6.3 You are solely responsible for Customer Data and for reviewing outputs generated using the Services.

6.4 We process Customer Data in accordance with our Privacy Policy.

7. Communications, Outreach, and Compliance Responsibilities

7.1 The Services may support outbound communications, including mail and call workflows.

7.2 You are solely responsible for ensuring compliance with all applicable laws, including:

anti-spam and marketing laws

consent and opt-out requirements

telemarketing and calling regulations

data protection and privacy laws

7.3 You must not use the Services for unlawful, misleading, abusive, or prohibited communications.

7.4 We do not guarantee deliverability, engagement, or outcomes.

8. AI Features and Generated Outputs

8.1 The Services may include AI-powered features that generate content, insights, classifications, or recommendations (“AI Outputs”).

8.2 AI Outputs are provided for assistance only. You are responsible for reviewing and validating all outputs prior to use.

8.3 AI Outputs do not constitute legal, compliance, or professional advice.

9. Integrations and Third-Party Services

9.1 The Services may integrate with third-party platforms and providers (“Third-Party Services”).

9.2 Your use of Third-Party Services is governed by their respective terms and policies.

9.3 We are not responsible for Third-Party Services and may suspend integrations at any time.

10. Fees, Billing, and Renewals

10.1 Fees and billing terms are described at purchase or in applicable billing documentation.

10.2 Fees are non-refundable unless expressly stated otherwise.

10.3 We may suspend Services for non-payment.

11. Acceptable Use and Restricted Activities

11.1 You must not:

(a) use the Services for unlawful or deceptive purposes;

(b) distribute malware or attempt to compromise the Platform;

(c) bypass access controls or usage limits;

(d) scrape, reverse engineer, or misuse the Platform;

(e) impersonate others or misrepresent affiliation.

11.2 We may investigate violations and take appropriate action.

12. Suspension and Termination

12.1 We may suspend or terminate access where:

(a) these Terms are breached;

(b) there is suspected fraud or abuse;

(c) required by law or regulation.

12.2 You remain responsible for fees accrued prior to termination.

13. Data Retention

13.1 Customer Data is retained and deleted in accordance with our Privacy Policy and applicable law.

14. Intellectual Property

14.1 All Platform materials, excluding Customer Data, are owned by the Company or its licensors.

14.2 You are granted a limited, revocable, non-transferable license to use the Services for internal business purposes.

14.3 You retain ownership of Customer Data and grant us rights to process it solely to provide the Services.

15. Confidentiality

15.1 Each party shall protect the other’s Confidential Information using reasonable care.

16. Disclaimers

16.1 The Services are provided on an “as is” and “as available” basis.

16.2 We disclaim all warranties to the fullest extent permitted by law.

17. Limitation of Liability

17.1 To the fullest extent permitted by law, the Company is not liable for indirect or consequential damages.

17.2 Total liability is limited to fees paid in the three (3) months preceding the claim.

18. Indemnity

18.1 You agree to indemnify and hold harmless the Company from claims arising from your use of the Services or breach of these Terms.

19. Regulatory Status and MAS / PSA Firewall

19.1 Oxofly is a software-only platform.

19.2 Volopay Co Pte. Ltd., in connection with Oxofly, does not provide payment services, money transmission, e-money issuance, account issuance, or any regulated activity under the Singapore Payment Services Act 2019.

19.3 Oxofly does not hold, control, or handle customer funds.

19.4 Any financial or payment-related services are provided solely by third-party regulated providers under their own terms.

20. Data Protection

20.1 Personal data is handled in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA) and our Privacy Policy.

21. Assignment

21.1 We may assign these Terms without restriction.

21.2 You may not assign without prior written consent.

22. Severability and Waiver

22.1 Invalid provisions do not affect the remainder of these Terms.

22.2 Failure to enforce a right is not a waiver.

23. Governing Law and Dispute Resolution

23.1 These Terms are governed by the laws of Singapore.

23.2 Parties shall first attempt good faith negotiations.

23.3 Any dispute not resolved shall be referred to binding arbitration seated in Singapore, conducted in English, before a single arbitrator.

23.4 The arbitral award shall be final and binding.

24. Contact Information

For questions regarding these Terms, contact:

support@oxofly.com