1. Overview and Scope

Oxofly (“Oxofly”, “we”, “us”) provides an AI-powered outbound sales and revenue automation platform that helps businesses discover prospects, generate and personalize outbound communications across mail and call channels, manage campaigns, and analyze performance (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you:

• Visit our websites that reference this policy (the “Website”)
• Use our Services as a customer or authorized user
• Interact with us through marketing, sales, support, or events
• Appear in business contact data processed within Oxofly
• 
  

By accessing the Website or using the Services, you acknowledge that we process information as described in this Privacy Policy.

This Privacy Policy is intended for individuals acting in a professional or business capacity.

2. Information We Process

We process different categories of personal information depending on how you interact with Oxofly.

A. Information Used to Provide the Services (“Service Information”)

This includes:

• Account and user details: name, work email, phone number, job title, company name, location, authentication details
• Customer-submitted data: contact lists, prospect lists, lead records, campaign inputs, playbooks, libraries, filters, and settings
• Engagement data: mail content, replies, delivery and engagement signals, outcome tags, follow-ups, and related campaign activity
• Call workflow data: call scripts, call outcomes, call notes, and call-related metadata (where enabled)
• Support and operational data: requests, tickets, troubleshooting logs, and communications with Oxofly
• Billing data: payment status and billing details (processed via secure third-party payment providers, where applicable)
• When customers upload or sync data into Oxofly, they represent they have the lawful right to do so.

B. Information from Third-Party and Public Sources

We may obtain business contact and company information from:

• Publicly available sources such as company websites and professional profiles
• Licensed data providers and enrichment partners
• Integrations enabled by customers
• Public APIs and lawful web sources
• We may also generate derived information by combining and analyzing data we collect, such as inferred company attributes or relevance signals.

C. Information Collected Automatically (“Usage Information”)

When you visit our Website or use the Services, we may automatically collect:

• IP address, device identifiers, browser type, operating system
• Country, region, time zone (inferred from device or network)
• Pages visited, features used, time spent, clicks, and interaction logs
• Cookies, pixels, web beacons, and similar technologies

D. Marketing and Sales Information (“Marketing Information”)

You may provide information when you:

• Request a demo or contact sales
• Register for events, webinars, or newsletters
• Download content, fill forms, or respond to surveys
• This may include name, company, job title, work email, phone number, and the content of your request.

3. How We Use Information

A. How We Use Service Information

We use Service Information to:

• Provide, operate, and maintain the Services
• Configure customer workspaces, permissions, and settings
• Run campaigns and workflows initiated by customers
• Analyze and improve product performance and reliability
• Troubleshoot issues and provide customer support
• Prevent fraud, abuse, and unauthorized access
• Communicate service notices, updates, and operational messages
• Artificial Intelligence (AI) and Automation

Oxofly uses AI and automation to power features such as:

• Prospect discovery and filtering
• Message drafting and personalization
• Reply classification, intent detection, and outcome tagging
• Campaign optimization and recommendations
• Performance insights and reporting
• AI processing may use Service Information as input to generate outputs requested by customers.
• Google user data accessed via Google APIs is handled under the “Google API Disclosure” section and is subject to Limited Use requirements.

B. How We Use Usage Information

We use Usage Information to:

• Maintain security and prevent abuse
• Monitor service performance and stability
• Understand feature usage and improve UX
• Measure the effectiveness of our Website and product experiences

C. How We Use Marketing Information

We use Marketing Information to:

• Respond to inquiries and demo requests
• Send product updates, newsletters, and event invitations (where permitted)
• Conduct sales and marketing outreach related to Oxofly
• You can opt out of marketing communications at any time.

D. Additional Uses

We may use information to:

• Enforce our Terms of Service and agreements
• Investigate potential violations, fraud, or security incidents
• Comply with legal obligations and respond to lawful requests
• Protect the rights, safety, and property of Oxofly, our users, and others

5. How We Share Information

We may share personal information in the following cases:

A. Service Providers

We may share information with vendors that help us operate the Services, such as:

• Hosting and cloud infrastructure providers
• Analytics, monitoring, and error tracking providers
• Customer support and communication tools
• Billing and payment processors
• Data enrichment and integration partners (when enabled by customers)
• These providers are contractually restricted to using data only to provide services on our behalf.

B. Customers and Authorized Users

Information submitted to Oxofly is accessible within the relevant customer account according to the permissions and settings configured by that customer.

C. Legal, Safety, and Compliance

We may disclose information when we believe it is necessary to:

• Comply with laws, regulations, legal process, or lawful requests
• Detect, prevent, or address fraud, abuse, security, or technical issues
• Enforce our Terms and protect our rights and users

D. Corporate Events

We may share information in connection with a merger, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate safeguards.

E. Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

6. Cookies, Analytics, and Do-Not-Track

We use cookies and similar technologies to enable core functionality and improve the Website and Services.

You can manage cookies through browser settings and, where available, our cookie banner. Disabling cookies may impact functionality.

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, we do not respond to them uniformly.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion, restriction, or portability of your data
• Object to certain processing activities
• Withdraw consent where applicable
• To submit a request, contact us at: privacy@oxofly.com (replace with your actual mailbox).
• For security, we may need to verify your identity before responding.
• If your data is processed within a customer’s workspace, requests may need to be handled by that customer.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide and improve the Services
• Maintain security and prevent abuse
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Retention periods may vary depending on the type of data and the context in which it is processed.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Oxofly may process and store information in countries other than where you live. These countries may have different data protection laws. Where required, we use appropriate safeguards for cross-border transfers.

11. Children

The Website and Services are not intended for individuals under 16 years of age, and we do not knowingly collect personal information from minors.

12. Third-Party Links and Services

The Website or Services may contain links to or integrations with third-party services. We are not responsible for their privacy practices, and this Privacy Policy does not apply to them. Please review their policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post updates on this page and revise the “Last Updated” date. If changes are material, we may provide additional notice as required by law.

14. Contact Us

If you have questions or requests regarding this Privacy Policy or our data practices, contact:

Name: Rajesh Raikwar

Address: 245 8th Ave #1135 New York, NY 10011

Email Address: rajesh@oxofly.com

Telephone Number: +1 (726) 203-8615